Chloe's Place
Booking & Cancellation Policies
Doggy Daycare Policy
Chloe’s Place provides a small boutique daycare experience designed specifically for small friendly dogs breeds under approximately 10kg. 🩷
To maintain the calm, personalised environment Chloe’s Place is known for, daycare availability is intentionally very limited and offered in flexible fortnightly booking blocks around existing overnight stay bookings.
A Meet & Greet and completed enrolment form are required prior to a first daycare visit. Daycare requests are subject to approval and availability and are not considered confirmed until payment has been received.
Please book at least 12 hours in advance.
Cancellations or reschedules made within 24 hours of the scheduled daycare visit are non-refundable.
Daycare guests receive the same premium level of personalised care provided to overnight guests, including supervised care, enrichment, cuddles, walks, rest time and a structured daily routine.
Drop off is between 7am–8am and pick up is between 4pm–6pm unless otherwise arranged. Late pickups outside of the scheduled collection window may incur a late collection fee of $15 per 15 minutes. 🐾
Boutique daycare dogs may accompany Amy for school drop off and pick up to Engadine in secured booster seats as part of the normal home routine. Dogs remain safely secured inside the vehicle during school drop off and pick up and do not leave the vehicle while at the school.
As Chloe’s Place is a home-based boutique environment, suitability, temperament and compatibility are important considerations for all daycare guests. 🐾
Overnight Stay Policy
A meet and greet is required prior to confirming all bookings to ensure Chloe and your dog are comfortable and compatible.
Chloe's Place is designed for one guest dog at a time, with occasional accommodation available for a second dog from the same family, subject to temperament, compatibility, and availability.
Date Holding
Following a successful Meet & Greet or confirmation of availability for a returning guest, requested dates will be held for 24 hours.
Within this timeframe, the booking form must be completed and returned, and your deposit received to secure your stay.
As availability is limited, dates cannot be held beyond this timeframe and will be released to other enquiries if the booking form and deposit are not received.
If your bank transfer payment is taking longer to process, a screenshot or confirmation of payment can be provided to secure your booking.
Rates are based on the length of stay, guest type, and any applicable loyalty or promotional offers, as outlined on our website.
During peak school holiday periods and long weekends, a 10% surcharge applies, along with a 3-night minimum stay.
A detailed invoice will be provided once your booking form is submitted, confirming your stay dates, applicable rate, any selected extras, and deposit requirements. Bookings are only secured once the deposit has been received.
Drop-off (check-in) is between 4:00pm–6:00pm and Pick-up (check-out) is between 10:00am–11:00am.
An early drop off (1:00pm - 2:00pm) and late pick-up option (11:00am –12:00pm) is available, but must be pre-arranged at the time of booking and approved by Chloe's Place, incurring a $30 fee. Availability is limited. Adhering to these times allows us to prepare the space and ensure a smooth transition between guests, as we host one guest at a time.
For the safety and comfort of all dogs, Chloe’s Place accepts only small gentle breeds (up to approximately 10kg), as our home environment and yard are designed specifically for smaller dogs.
Dogs must be fully vaccinated, desexed, house trained, friendly with other dogs, and comfortable in a home environment.
Dogs must also be up to date with flea and tick treatment and free from contagious illness.
Owners must provide their dog's regular food for the duration of the stay, along with any necessary care instructions.
Owners are required to provide their dog's veterinary details and an emergency contact number in case veterinary care is required.
Owners authorise Chloe’s Place to seek veterinary treatment in the event of illness or emergency if the owner cannot be contacted. Any veterinary costs incurred will be the responsibility of the owner unless caused by negligence.
We recommend pet insurance for all guests, as it can assist with any veterinary expenses outside the scope of our insurance.
At Chloe’s Place, Medication may be considered depending on your dog’s needs. Please discuss this prior to booking.
Owners agree to disclose any behavioural concerns, medical conditions, or special care needs prior to the stay.
Owners will receive daily photos and updates during their dog's stay.
Photos of visiting dogs may be used on Chloe’s Place website or social media, unless the owner requests otherwise.
Chloe’s Place reserves the right to decline or end a booking if a dog displays unsafe behaviour or poses a risk to people, property, or other animals.
Owners are responsible for any damage caused by their dog to property, furniture, or belongings during the stay. The cost of repair or replacement may be charged if damage occurs.
Dogs not collected at the agreed time may incur an additional nightly boarding fee.
Chloe’s Place is not responsible for illness, injury, or loss resulting from undisclosed behavioural issues or
pre-existing conditions.
To ensure every guest enjoys calm surroundings and personalised care, Chloe’s Place welcomes only one guest dog at a time.*
*On very rare occasions, and at the host’s discretion, two dogs from the same guest family may be considered.
Deposits, Cancellation & Refund Policy
As Chloe’s Place hosts only one guest dog at a time, cancellations impact availability for other clients and availability is managed carefully to ensure fairness for all bookings.
Off-Peak Bookings (Standard nights)
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A 50% deposit is required upon booking acceptance
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The remaining balance is due 7 days prior to your dog's stay
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Bookings are fully refundable if cancelled more than 7 days prior to the stay
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Cancellations within 7 days of the stay will result in the deposit being retained, as your booking is held exclusively for your dog during those dates.
Peak Period Bookings (School holidays + long weekends)
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A 50% deposit is required upon booking acceptance
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The remaining balance is due 7 days prior to your dog's stay
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Bookings are fully refundable if cancelled more than 14 days prior to the stay
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Cancellations within 14 days of the stay will result in the deposit being retained, as your booking is held exclusively for your dog during peak periods.
Mixed Period Bookings (Off-Peak & Peak)
Bookings that include any dates within school holidays or peak periods will be treated as peak bookings.
The peak period policy will apply to the full stay due to limited availability and high demand.
Date Changes
If plans change, your booking may be transferred to an alternative date, subject to availability and applicable minimum stay requirements.
Your deposit will be applied to the new booking, and any difference in pricing will be adjusted accordingly.
Deposits are non-refundable once the cancellation period has passed.
Early Returns
If a stay is shortened after it has begun, unused nights are non-refundable, as the booking has been reserved exclusively.
Unexpected Circumstances
In the unlikely event that Chloe’s Place is unable to provide care due to illness, emergency, or unforeseen circumstances, clients will be notified as soon as possible.
A full refund, including any deposit paid, will be provided for any affected booking.
Where possible, assistance will be offered in finding alternative care. Please note that Chloe’s Place is not responsible for any difference in cost or additional expenses incurred.