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Chloe's Place
Booking & Cancellation Policy

Booking Policy

​A meet and greet is required prior to confirming all bookings to ensure Chloe and your oodle are comfortable and compatible.

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Chloe’s Place hosts only one guest oodle* at a time and a minimum stay of 3 nights.​

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For the safety and comfort of all dogs, Chloe’s Place accepts only toy and mini oodles (up to approximately 10kg), as our home environment and yard are designed specifically for smaller breeds. 

* Other small, calm oodle mixes under 10kg may be considered.

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Oodles must be fully vaccinated, desexed, house trained, friendly with other dogs, and comfortable in a home environment.

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Oodles must also be up to date with flea and tick treatment and free from contagious illness.

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Owners must provide their oodle’s regular food for the duration of the stay, along with any necessary care instructions.

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Owners are required to provide their oodle’s veterinary details and an emergency contact number in case veterinary care is required.

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Owners authorise Chloe’s Place to seek veterinary treatment in the event of illness or emergency if the owner cannot be contacted. Any veterinary costs incurred will be the responsibility of the owner unless caused by negligence.

 

We recommend pet insurance for all guests, as it can assist with any veterinary expenses outside the scope of our insurance.

 

At Chloe’s Place, Medication may be considered depending on your dog’s needs. Please discuss this prior to booking.

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Owners agree to disclose any behavioural concerns, medical conditions, or special care needs prior to the stay.

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Owners will receive daily photos and updates during their oodle’s stay.

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Photos of visiting oodles may be used on Chloe’s Place website or social media, unless the owner requests otherwise.

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Chloe’s Place reserves the right to decline or end a booking if a dog displays unsafe behaviour or poses a risk to people, property, or other animals.

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Owners are responsible for any damage caused by their oodle to property, furniture, or belongings during the stay. The cost of repair or replacement may be charged if damage occurs.

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Dogs not collected at the agreed time may incur an additional nightly boarding fee.

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Chloe’s Place is not responsible for illness, injury, or loss resulting from undisclosed behavioural issues or

pre-existing conditions.

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​To ensure every guest enjoys calm surroundings and personalised care, Chloe’s Place welcomes only one guest oodle at a time.

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*On very rare occasions, and at the host’s discretion, two oodles from the same guest family may be considered.

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Cancellation & Refund Policy​​

As Chloe’s Place hosts only one guest oodle at a time, cancellations impact availability for other clients.

 

Off-Peak Bookings (Standard nights)

  • A 50% deposit is required upon booking acceptance

  • The remaining balance is due 7 days prior to your cavoodle’s stay

  • Bookings are fully refundable if cancelled more than 7 days prior to the stay

  • Cancellations within 7 days of the stay will result in the deposit being retained, as your booking is held exclusively for your oodle during those dates.

 

Peak Period Bookings (School holidays + long weekends)

  • A 50% deposit is required upon booking acceptance 

  • The remaining balance is due 7 days prior to your oodle’s stay

  • Bookings are fully refundable if cancelled more than 14 days prior to the stay

  • Cancellations within 14 days of the stay will result in the deposit being retained, as your booking is held exclusively for your oodle during peak periods.

 

Mixed Period Bookings (Off-Peak & Peak)

Bookings that include any dates within school holidays or peak periods will be treated as peak bookings.

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The peak period policy will apply to the full stay due to limited availability and high demand.

 

Date Changes

If plans change, your booking may be transferred to an alternative date, subject to availability and applicable minimum stay requirements.​

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Your deposit will be applied to the new booking, and any difference in pricing will be adjusted accordingly.

Deposits are non-refundable once the cancellation period has passed.

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Early Returns

If a stay is shortened after it has begun, unused nights are non-refundable, as the booking has been reserved exclusively.

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Unexpected Circumstances

In the unlikely event that Chloe’s Place is unable to provide care due to illness, emergency, or unforeseen circumstances, clients will be notified as soon as possible.

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A full refund, including any deposit paid, will be provided for any affected booking.

Where possible, assistance will be offered in finding alternative care. Please note that Chloe’s Place is not responsible for any difference in cost or additional expenses incurred.

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